Worth the Time and Investment.
Investing in employee development is critical for the success of any organization. By offering comprehensive and meaningful training programs, employers can realize dramatic gains in productivity and improved customer service, propelling the organization to new heights of success.
Our training programs are designed to benefit all levels of the organization. Our flexible training options allow you to choose the format that works for you and your team. They include:
We are confident that you will find training courses that benefit your team and business overall. We also have an online training library that includes courses that relate to current trends in the workplace. Additionally, if you have a specialized training need we will be happy to tailor a program for you.
I just went through a two and a half hour class and I could not believe the time went so fast. Linda is TRULY AMAZING as she is so energetic, informative and funny!"
Audience Code: M=Middle Managers S=Supervisors A=All Employees
A Positive Workplace: [A]
This program is designed to develop workplace behaviors which encourage employees to interact in a creative and productive manner.
Ø How to increase employee satisfaction resulting in substantial productivity gains
Ø Greater understanding of toxic personalities and how to manage them
Absenteeism & Turnover: [M,S]
Absenteeism and turnover can be costly to an organization. It is estimated that turnover costs a
company between 50% and 60% of an employee’s annual salary. It also creates pressure on other employees to pick up the slack.
Ø Techniques to reduce absenteeism and turnover
Ø Best practices to legally and effectively deal with high rates of absenteeism
Best Practices for Management: [M, S]
The value of a well-trained management team cannot be overstated. On a daily basis, managers are asked to make decisions that
can potentially run afoul of a variety of state, federal and local laws. This program provides managers with strategies and best practices for navigating these legal challenges.
(Note: this is a 2.5 - 3 hour presentation.)
Ø Identification and recognition of law and statutes impacting day-to-day management decisions
Ø Areas discussed include ethics, hiring, wages, meal and rest breaks, discipline, performance appraisals, leaves of absences, and terminations
Building a Winning Team: [M,S]
Teamwork is the cornerstone of a successful organization. Managers and supervisors will receive the tools they need to develop and maintain solid team performance resulting in increased morale and profitability.
Ø Understanding the 4 basic behavior styles and their impact on the workplace
Ø How to convert conflict into cooperation
Ø Promoting the use of teamwork in the organization
Coaching & Mentoring: [M,S]
Strong leaders recognize that coaching and mentoring
are essential to improve employees’ performance and inspire superior achievements.
Ø Understanding the different applications of coaching and mentoring
Ø Assessment of employee skill levels
Ø How to improve employee performance
Conflict Resolution: [M,S]
Ignoring workplace conflicts does not cause them to go away. Effective managers understand the need for immediate action and identification of root causes to prevent future problems.
How to improve problem solving skills
Ø Identifying and neutralizing toxic behaviors
Improved understanding of the causes of negativity and the dangers of the “Ostrich Syndrome"
Customer Service: [A]
Exceptional customer service skills are a critical component of internal and external customer satisfaction. In today’s competitive market place, sometimes the only difference between businesses is the quality of customer service provided.
Ø Defining and fulfilling customer needs
Ø Maintain competitive advantage through superior customer service
Ø Best approaches to different situations and personalities
Coaching & Mentoring: [M,S]
Strong leaders recognize that coaching and mentoring
are essential to improve employees’ performance and inspire superior achievements.
Delegation & Decision Making: [M,S]
As managers assume more and more responsibilities the dangers posed
by “bottlenecking” also increase. Learning to delegate is a powerful and necessary tool to redistribute a workload.
Ø Understanding how and what to delegate
Diversity in the Workplace: [A]
Maximizing and capitalizing on workplace diversity is increasingly important. Teams are strengthened by gaining an understanding of what “connects” all of us.
Ø Understanding the value of diversity and how it benefits your employees and customers
Ø How diversity can help expand and develop new markets
Ø Selecting the best candidate
Documentation & Recordkeeping: [M,S]
“If it’s not documented, it didn’t happen” is a phrase often repeated by Human Resource Professionals. Quality documentation and recordkeeping are critical to defend against claims brought by disgruntled employees and in order to comply with a variety of state and federal laws.
Ø Understanding state and federal laws guiding recordkeeping
Ø The benefits of effective documentation
Effective Business Writing: [A]
Clients and customers’ perceptions of your business are often based on what is contained in a letter, email or report drafted by your employees. Additionally, these same documents may be crucial to the company’s defense of a lawsuit or other type
of dispute. Proper grammar and punctuation combined with a clear message are necessary skills in written communication.
Ø Grammatical tools to produce professional written products
Ø How to use key phrases and language to engage the reader
Effective Change Management: [M,S]
Change is inevitable and does not need to be painful or disruptive. Businesses with a plan for handling change will be able to face the process easily and quickly.
Ø The 4 basic phases of change and how to work through them efficiently
Ø How to reach your organization’s goal of smooth and effective transformation
Effective Communication Skills: [A]
Communication is the process of passing information from one
individual to another. Communicating in a clear and understandable manner will have a positive and far-reaching impact on your business.
Ø How to communicate powerfully through effective listening and speaking skills
Ø Building rapport through collaborative communications with others
E-mail Etiquette: [A]
E-mail is the predominate method of communication these days. For some individuals, it may be the only form of communication. The impression they and your business make on customers, prospective customers and other third parties may be wholly dependent upon the quality of professionalism of these communications.
Ø Best practices of email etiquette
Ø Understanding the legal ramifications of email communications
Ø How to minimize miscommunications
Employee Relations (3 part series) I, II, III: [M, S]
Employee relations are a critical management role; an employee’s perception of his or her employer can be directly traced to the “people skills” of its managers and supervisors.
Ø Part I: identification of how to establish and maintain healthy, professional work relationships
Ø Part II: personalities and how a manager’s style impacts them
Ø Part III: management of “difficult” employees
FLSA Basics: [M,S]
All supervisory personnel should have a basic understanding of the laws regarding meal and rest breaks and overtime. Ignorance of these basics can result in significant fines and penalties.
Ø Knowledge of state and federal laws and how to comply with them
Ø How to dramatically reduce employment liabilities in the wage and hour area
Mandatory three-hour training for all employees with access to personal health information (PHI); this training will address compliance with the provisions of the Health Insurance Portability and Accountability Act and HITECH (Health Information Technology for Economic and Clinical Health).
Ø Understanding of the basic HIPAA principles and how to avoid violations
Ø Overview of state and federal penalties and reporting responsibilities when violations occur
How Professionals Manage Anger: [A]
Exhibitions of anger can damage morale and productivity. Escalation to some type of violent encounter is possible and extremely troubling.
Ø Identification of the 4 stages of anger and responses to them
Ø Assessing and modifying behavior and managing sources of stress
How to Draft an Effective Job Description: [M,S]
Job descriptions serve many important functions. They identify the expectations companies have for their employees and often constitute a central piece of evidence in defending claims brought by disgruntled employees.
Ø Creation and utilization of effective job descriptions
Ø Understanding their legal impact on your business
Ø How job descriptions are used to manage employee performance
Leadership Skills: [M,S]
This course is designed to provide basic leadership skills to newly promoted or less seasoned supervisors and managers.
Ø Understanding the role and responsibilities of a leader
Ø Grasping the fundamentals of constructive communication
Ø Recognizing the need for professional behavior
Leaves of Absence: [M,S]
Understanding and navigating the various state and federal laws can be overwhelming. This training will
leave your supervision well positioned to identify the leaves employees
are entitled to and administer them effectively and efficiently.
Ø Overview of state and federal leaves of absence laws
Ø Administration of leaves of absence
Managing Difficult Employees: [M,S]
Disruptive behaviors and personalities can negatively impact the office dynamics, harming both morale and productivity.
Ø Identification of disruptive employees and modification of their behavior
Ø Techniques to minimize future disruptive situations
Managing Generational Differences: [M,S]
With up to 4 generations presently working side-by-side in the workplace, there is ample opportunity for conflict between the various groups. The
goal of this training is to encourage employees to focus on “opportunities” presented by such differences rather than be opposed to them.
Ø How to effectively utilize age diversity and develop a “knowledge transfer” mentality
Ø Creating and sustaining a high performing workforce by tapping into the four generations in the workplace
Managing Stress - On and Off the Job: [A]
Identifying the sources of stress, as well as short-term and long-term
coping techniques are covered in this training.
Ø Reducing tension in the workplace
Ø How to avoid burnout
Ø Reducing work-related stress claims
Orientation - Getting Started on the Right Foot: [M,S]
Orientation is a critical opportunity to capitalize on the enthusiasm of new employees by effectively introducing them to the organization’s culture and defining their value to the team.
Ø How to conduct an engaging and effective new hire orientation
Ø What information to cover
Ø The value of a “welcome buddy”
Performance Appraisal Principles: [M,S]
Effective performance appraisals can strengthen a company by improving employee morale, establishing common goals for employees and managers, and promoting teamwork.
Ø Use of performance appraisals to foster employee commitment
Ø Turning appraisals into continuous feedback
Ø Recognizing appraisals
Principles of Time Management: [A]
Effective time management promotes productivity, reduces stress and increases employee satisfaction.
Ø How to improve organizational and prioritization skills
Ø The value of multitasking
Professional Behavior in the Workplace: [A]
Ensuring employees behave professionally including courtesy and respect toward others, recognition and acceptance of differences and a commitment to quality are keys to a company’s long term success.
Ø Defining and developing professional behaviors
Understanding the need for professional behavior at work
Progressive Discipline: [M,S]
Progressive discipline can be an effective means of motivating underperforming employees. In addition, it is an important tool in minimizing potential adverse
outcomes in claims filed by employees
Ø The 4 steps of progressive discipline
Ø How to create a thorough paper trail
Ø Techniques to guide the employee towards ownership and remediation of problem behavior
Sexual/Unlawful Harassment: [A]
In the State of California, all employers with 50 or more employees are required to provide harassment training to all supervisory employees. This training must take place every two years.
Ø Understanding what is and is not appropriate behavior at work
Ø How training can reduce or eliminate harassment and discrimination in the work place
Ø Proper reporting responsibilities
Social Media in the Workplace: [M, S]
Recent court cases have brought the clash of social media and the workplace to the forefront of the news. Employers must implement social media policies to protect their
interests, but must be cautious in their drafting and implementation.
Ø Definition of social media and its elements
Ø Recognizing its use for employers
Ø How to draft and implement a social media policy
Substance Abuse in the Workplace: [M,S]
Substance abuse is costing employers over $81 billion annually. This training addresses substance abuse and
how to minimize its impact on your business.
Ø Understanding the need for a drug-free workplace policy and its elements
Ø How to recognize and manage employees dealing with of substance abuse issues
The Hiring Process: Recruiting, Interviewing & Selection Skills: [M,S]
Hiring the right candidate for the job is critical to your company’s growth and success. It requires effective interviewing techniques, as well as knowledge and appreciation of the various laws that impact that process.
Ø Asking interview questions that get the answers that you want
Ø How to conduct interviews legally
Ø Recognizing how to select the right candidate
The Termination Process: [M,S]
At times, termination is the only option available to deal with problematic performance and/or behaviors. It is also a process fraught with risk that needs to be managed effectively.
Ø Deciding if termination is the right decision
Ø Understanding the laws that are involved
Ø How to conduct an effective exit interview
The Value of Ethical Management: [M,S]
A code of ethics, whether formal or unwritten, is of incredible value. Employees have a better understanding of the company’s
goals and mission. All staff perform more effectively in an ethical work environment.
Ø How establish a code of conduct that eliminates “gray-areas”
Ø Decision-making processes that lead to the “right” decision
Train the Trainer: [M,S]
Whether skills-oriented training, a product presentation, or new employee orientation, trainers must be able to engage and educate their audience.
Ø How to develop an effective presentation
Ø Explore different learning styles
Ø Understanding the “adult” learner
Winning Techniques For Motivating Employees: [M,S]
A focused and motivated team is the most productive. Learn the techniques that can inspire your employees to reach their potential.
Ø Identification of motivators that drive employees and how to utilize them
Ø Developing motivational techniques
Workers’ Compensation Basics: [M]
Management must have a basic understanding of the Workers’ Compensation system, as well as their responsibility to report accidents and injuries by law and company policy.
Ø Understanding how to complete OSHA report forms
Ø The “Do’s and Don’ts” of managing Workers’ Compensation claims
Ø Recognizing the need to enforce safety policies
Workplace Violence— What To Do: [A]
Regrettably instances of workplace violence are on the rise. Responsible businesses must educate employees to recognize signs of potential violence as well as the prevention of these incidents.
Ø Understanding the scope of workplace violence
Ø Recognizing warning signs of violent behavior
Ø How to respond to incidents of workplace violence
Meet our Training Manager
Linda Robinson, PHR Certified Training & Development Manager and Coach. Valued and esteemed team member since 2005
Linda Robinson oversees our training program. She is responsible for developing human resources training curriculum, facilitating courses and providing support to fellow colleagues. Linda trains thousands of employees throughout the United States annually. Linda has over 25 years combined experience in human resources, personnel management, and training and development. Her versatile style allows her to train across many business sectors, such as: administrative, industrial, medical, high- tech, food and beverage industry and hospitality industry. Linda capturesthe attention of the audience through her high-energy and enthusiasm, regardless of the most complicated human resources topic.
Linda holds numerous certifications as a Human Resources Generalist, Professional in Human Resources, and Community Emergency Response Team. Linda is a member of SHRM (Society for Human Resources), PIHRA (Professionals in Human Resources Association) and ASTD (American Society for Training and Development).
What Our Attendees Are Saying
“Thoroughly appreciated the webinar. Great news. I have a couple of managers who could benefit tremendously from a few of the slides. Thank you so much.”
—California State Agency
“I’ve read about most of these additions and changes but the presentation shed light in a way that I was previously unable to get the detail I needed. It was practical, detailed and most of all, easily understood! Thanks again!”
“Great job today reiterating key information on the new laws affecting California these days. I learned a couple of new things and look forward to participating in future webinars.”
—Human Resources Specialist
“I will share the info with our management team and work towards implementing an ethics policy.”
—Emergency Response Company