Our Training.

CHOOSE TO SHINE.

Audience Code: M=Middle Managers S=Supervisors A=All Employees

A Positive Workplace: [A]

This program is designed to develop workplace behaviors which encourage employees to interact in a creative and productive manner.

Topics covered:

Ø How to increase employee satisfaction resulting in substantial productivity gains

Ø Greater understanding of toxic personalities and how to manage them

Absenteeism & Turnover: [M,S]

Absenteeism and turnover can be costly to an organization. It is estimated that turnover costs a

company between 50% and 60% of an employee’s annual salary. It also creates pressure on other employees to pick up the slack.

Topics covered:

Ø Techniques to reduce absenteeism and turnover

Ø Best practices to legally and effectively deal with high rates of absenteeism

Best Practices for Management: [M, S]

The value of a well-trained management team cannot be overstated. On a daily basis, managers are asked to make decisions that

can potentially run afoul of a variety of state, federal and local laws. This program provides managers with strategies and best practices for navigating these legal challenges.

(Note: this is a 2.5 - 3 hour presentation.)

Topics covered:

Ø Identification and recognition of law and statutes impacting day-to-day management decisions

Ø Areas discussed include ethics, hiring, wages, meal and rest breaks, discipline, performance appraisals, leaves of absences, and terminations

Building a Winning Team: [M,S]

Teamwork is the cornerstone of a successful organization. Managers and supervisors will receive the tools they need to develop and maintain solid team performance resulting in increased morale and profitability.

Topics covered:

Ø Understanding the 4 basic behavior styles and their impact on the workplace

Ø How to convert conflict into cooperation

Ø Promoting the use of teamwork in the organization

Coaching & Mentoring: [M,S]

Strong leaders recognize that coaching and mentoring

are essential to improve employees’ performance and inspire superior achievements.

Topics covered:

Ø Understanding the different applications of coaching and mentoring

Ø Assessment of employee skill levels

Ø How to improve employee performance

Conflict Resolution: [M,S]

Ignoring workplace conflicts does not cause them to go away. Effective managers understand the need for immediate action and identification of root causes to prevent future problems.

Topics covered:

How to improve problem solving skills

Ø Identifying and neutralizing toxic behaviors

Improved understanding of the causes of negativity and the dangers of the “Ostrich Syndrome"

Customer Service: [A]

Exceptional customer service skills are a critical component of internal and external customer satisfaction. In today’s competitive market place, sometimes the only difference between businesses is the quality of customer service provided.

Topics covered:

Ø Defining and fulfilling customer needs

Ø Maintain competitive advantage through superior customer service

Ø Best approaches to different situations and personalities

Delegation & Decision Making: [M,S]

As managers assume more and more responsibilities the dangers posed

by “bottlenecking” also increase. Learning to delegate is a powerful and necessary tool to redistribute a workload.

Topics covered:

Ø Understanding how and what to delegate

Diversity in the Workplace: [A]

Maximizing and capitalizing on workplace diversity is increasingly important. Teams are strengthened by gaining an understanding of what “connects” all of us.

Topics covered:

Ø Understanding the value of diversity and how it benefits your employees and customers

Ø How diversity can help expand and develop new markets

Ø Selecting the best candidate

Documentation & Recordkeeping: [M,S]

“If it’s not documented, it didn’t happen” is a phrase often repeated by Human Resource Professionals. Quality documentation and recordkeeping are critical to defend against claims brought by disgruntled employees and in order to comply with a variety of state and federal laws.

Topics covered:

Ø Understanding state and federal laws guiding recordkeeping

Ø The benefits of effective documentation

Effective Business Writing: [A]

Clients and customers’ perceptions of your business are often based on what is contained in a letter, email or report drafted by your employees. Additionally, these same documents may be crucial to the company’s defense of a lawsuit or other type

of dispute. Proper grammar and punctuation combined with a clear message are necessary skills in written communication.

Topics covered:

Ø Grammatical tools to produce professional written products

Ø How to use key phrases and language to engage the reader

Effective Change Management: [M,S]

Change is inevitable and does not need to be painful or disruptive. Businesses with a plan for handling change will be able to face the process easily and quickly.

Topics covered:

Ø The 4 basic phases of change and how to work through them efficiently

Ø How to reach your organization’s goal of smooth and effective transformation

Effective Communication Skills: [A]

Communication is the process of passing information from one

individual to another. Communicating in a clear and understandable manner will have a positive and far-reaching impact on your business.

Topics covered:

Ø How to communicate powerfully through effective listening and speaking skills

Ø Building rapport through collaborative communications with others

E-mail Etiquette: [A]

E-mail is the predominate method of communication these days. For some individuals, it may be the only form of communication. The impression they and your business make on customers, prospective customers and other third parties may be wholly dependent upon the quality of professionalism of these communications.

Topics covered:

Ø Best practices of email etiquette

Ø Understanding the legal ramifications of email communications

Ø How to minimize miscommunications

Employee Relations (3 part series) I, II, III: [M, S]

Employee relations are a critical management role; an employee’s perception of his or her employer can be directly traced to the “people skills” of its managers and supervisors.

Topics covered:

Ø Part I: identification of how to establish and maintain healthy, professional work relationships

Ø Part II: personalities and how a manager’s style impacts them

Ø Part III: management of “difficult” employees

FLSA Basics: [M,S]

All supervisory personnel should have a basic understanding of the laws regarding meal and rest breaks and overtime. Ignorance of these basics can result in significant fines and penalties.

Topics covered:

Ø Knowledge of state and federal laws and how to comply with them

Ø How to dramatically reduce employment liabilities in the wage and hour area

HIPAA: [A]

Mandatory three-hour training for all employees with access to personal health information (PHI); this training will address compliance with the provisions of the Health Insurance Portability and Accountability Act and HITECH (Health Information Technology for Economic and Clinical Health).

Topics covered:

Ø Understanding of the basic HIPAA principles and how to avoid violations

Ø Overview of state and federal penalties and reporting responsibilities when violations occur

How Professionals Manage Anger: [A]

Exhibitions of anger can damage morale and productivity. Escalation to some type of violent encounter is possible and extremely troubling.

Topics covered:

Ø Identification of the 4 stages of anger and responses to them

Ø Assessing and modifying behavior and managing sources of stress

How to Draft an Effective Job Description: [M,S]

Job descriptions serve many important functions. They identify the expectations companies have for their employees and often constitute a central piece of evidence in defending claims brought by disgruntled employees.

Topics covered:

Ø Creation and utilization of effective job descriptions

Ø Understanding their legal impact on your business

Ø How job descriptions are used to manage employee performance

Leadership Skills: [M,S]

This course is designed to provide basic leadership skills to newly promoted or less seasoned supervisors and managers.

Topics covered:

Ø Understanding the role and responsibilities of a leader

Ø Grasping the fundamentals of constructive communication

Ø Recognizing the need for professional behavior

Leaves of Absence: [M,S]

Understanding and navigating the various state and federal laws can be overwhelming. This training will

leave your supervision well positioned to identify the leaves employees

are entitled to and administer them effectively and efficiently.

Topics covered:

Ø Overview of state and federal leaves of absence laws

Ø Administration of leaves of absence

Managing Difficult Employees: [M,S]

Disruptive behaviors and personalities can negatively impact the office dynamics, harming both morale and productivity.

Topics covered:

Ø Identification of disruptive employees and modification of their behavior

Ø Techniques to minimize future disruptive situations

Managing Generational Differences: [M,S]

With up to 4 generations presently working side-by-side in the workplace, there is ample opportunity for conflict between the various groups. The

goal of this training is to encourage employees to focus on “opportunities” presented by such differences rather than be opposed to them.

Topics covered:

Ø How to effectively utilize age diversity and develop a “knowledge transfer” mentality

Ø Creating and sustaining a high performing workforce by tapping into the four generations in the workplace

Managing Stress - On and Off the Job: [A]

Identifying the sources of stress, as well as short-term and long-term

coping techniques are covered in this training.

Topics covered:

Ø Reducing tension in the workplace

Ø How to avoid burnout

Ø Reducing work-related stress claims

Orientation - Getting Started on the Right Foot: [M,S]

Orientation is a critical opportunity to capitalize on the enthusiasm of new employees by effectively introducing them to the organization’s culture and defining their value to the team.

Topics covered:

Ø How to conduct an engaging and effective new hire orientation

Ø What information to cover

Ø The value of a “welcome buddy”

Performance Appraisal Principles: [M,S]

Effective performance appraisals can strengthen a company by improving employee morale, establishing common goals for employees and managers, and promoting teamwork.

Topics covered:

Ø Use of performance appraisals to foster employee commitment

Ø Turning appraisals into continuous feedback

Ø Recognizing appraisals

Principles of Time Management: [A]

Effective time management promotes productivity, reduces stress and increases employee satisfaction.

Topics covered:

Ø How to improve organizational and prioritization skills

Ø The value of multitasking

Professional Behavior in the Workplace: [A]

Ensuring employees behave professionally including courtesy and respect toward others, recognition and acceptance of differences and a commitment to quality are keys to a company’s long term success.

Topics covered:

Ø Defining and developing professional behaviors

Understanding the need for professional behavior at work

Progressive Discipline: [M,S]

Progressive discipline can be an effective means of motivating underperforming employees. In addition, it is an important tool in minimizing potential adverse

outcomes in claims filed by employees

Topics covered:

Ø The 4 steps of progressive discipline

Ø How to create a thorough paper trail

Ø Techniques to guide the employee towards ownership and remediation of problem behavior

Sexual/Unlawful Harassment: [A]

In the State of California, all employers with 50 or more employees are required to provide harassment training to all supervisory employees. This training must take place every two years.

Topics covered:

Ø Understanding what is and is not appropriate behavior at work

Ø How training can reduce or eliminate harassment and discrimination in the work place

Ø Proper reporting responsibilities

Social Media in the Workplace: [M, S]

Recent court cases have brought the clash of social media and the workplace to the forefront of the news. Employers must implement social media policies to protect their

interests, but must be cautious in their drafting and implementation.

Topics covered:

Ø Definition of social media and its elements

Ø Recognizing its use for employers

Ø How to draft and implement a social media policy

Substance Abuse in the Workplace: [M,S]

Substance abuse is costing employers over $81 billion annually. This training addresses substance abuse and

how to minimize its impact on your business.

Topics covered:

Ø Understanding the need for a drug-free workplace policy and its elements

Ø How to recognize and manage employees dealing with of substance abuse issues

The Hiring Process: Recruiting, Interviewing & Selection Skills: [M,S]

Hiring the right candidate for the job is critical to your company’s growth and success. It requires effective interviewing techniques, as well as knowledge and appreciation of the various laws that impact that process.

Topics covered:

Ø Asking interview questions that get the answers that you want

Ø How to conduct interviews legally

Ø Recognizing how to select the right candidate

The Termination Process: [M,S]

At times, termination is the only option available to deal with problematic performance and/or behaviors. It is also a process fraught with risk that needs to be managed effectively.

Topics covered:

Ø Deciding if termination is the right decision

Ø Understanding the laws that are involved

Ø How to conduct an effective exit interview

The Value of Ethical Management: [M,S]

A code of ethics, whether formal or unwritten, is of incredible value. Employees have a better understanding of the company’s

goals and mission. All staff perform more effectively in an ethical work environment.

Topics covered:

Ø How establish a code of conduct that eliminates “gray-areas”

Ø Decision-making processes that lead to the “right” decision

Train the Trainer: [M,S]

Whether skills-oriented training, a product presentation, or new employee orientation, trainers must be able to engage and educate their audience.

Topics covered:

Ø How to develop an effective presentation

Ø Explore different learning styles

Ø Understanding the “adult” learner

Winning Techniques For Motivating Employees: [M,S]

A focused and motivated team is the most productive. Learn the techniques that can inspire your employees to reach their potential.

Topics covered:

Ø Identification of motivators that drive employees and how to utilize them

Ø Developing motivational techniques

Workers’ Compensation Basics: [M]

Management must have a basic understanding of the Workers’ Compensation system, as well as their responsibility to report accidents and injuries by law and company policy.

Topics covered:

Ø Understanding how to complete OSHA report forms

Ø The “Do’s and Don’ts” of managing Workers’ Compensation claims

Ø Recognizing the need to enforce safety policies

Workplace Violence— What To Do: [A]

Regrettably instances of workplace violence are on the rise. Responsible businesses must educate employees to recognize signs of potential violence as well as the prevention of these incidents.

Topics covered:

Ø Understanding the scope of workplace violence

Ø Recognizing warning signs of violent behavior

Ø How to respond to incidents of workplace violence